Refund Policy for MP1Shop

Welcome to MP1shop! This Refund Policy outlines the terms and conditions under which refunds are processed on our platform. By making a purchase on MP1shop, you agree to abide by this policy.

1. General Policy

1.1 MP1shop facilitates transactions between Buyers and Sellers. Our role is to provide the platform for these transactions, and each Seller is responsible for their own refund and return policies.

1.2 Buyers should review the Seller’s return and refund policies before making a purchase. MP1shop is not responsible for handling refunds directly unless specified in this policy.

2. Eligibility for Refunds

2.1 Refunds may be requested under the following conditions:

• Defective Products: The product received is defective or not functioning as described.
• Incorrect Products: The product received differs from what was ordered in terms of model, size, color, or specifications.
• Missing Items: The product is incomplete or missing components as listed in the product description.

2.2 Refunds will not be issued for:

• Products that have been used, damaged, or altered by the Buyer.
• Products that fall outside the return window as specified by the Seller.
• Purchases made from non-authorized Sellers.

3. Return Process

3.1 To initiate a return, Buyers must:

• Contact the Seller directly using the contact details provided in the order confirmation.
• Provide evidence of the issue with the product, such as photographs or videos.
• Follow the Seller’s instructions for returning the product.

3.2 Products must be returned in their original condition and packaging. The Buyer is responsible for return shipping costs unless otherwise specified by the Seller.

4. Refund Process

4.1 Once the Seller receives the returned product and verifies the issue, they will process the refund. Refunds will be issued to the original payment method used for the purchase.

4.2 Refunds will be processed within [Number] business days from the date the Seller receives the returned product. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

4.3 If the refund is approved, the Seller will notify the Buyer of the refund status and amount. In cases where the product cannot be returned, a partial refund or store credit may be offered at the Seller’s discretion.

5. Dispute Resolution

5.1 If there is a dispute regarding a refund or return, Buyers and Sellers should attempt to resolve the issue directly through communication.

5.2 If the dispute cannot be resolved, Buyers may contact MP1shop’s customer support for assistance. MP1shop will mediate but is not responsible for the final resolution.

6. Changes to the Refund Policy

6.1 MP1shop reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on MP1shop.

6.2 Buyers and Sellers are encouraged to review this policy periodically for any updates.

7. Contact Us

For any questions or concerns regarding refunds, please contact us at:

• Email: mp1digital.org@gmail.com
• Phone: +233546451168, +233549887019
• Address: Asofan, Accra Ghana

Thank you for shopping with MP1shop. We aim to provide a positive shopping experience and are here to assist with any refund-related issues.